Division

Contents

Remarks

 Registration

of

goods

 Identity verification

If you have more than 3 transactions, you need to be authenticated for the first time. Confirmation by using the mobile phone or i-pin of the applicant's name, when you authenticate yourself, you will be confirmed with the name of the ID you have been authenticated. (not changeable)

 Mobile phone contact authentication

Re-authenticate in 3-month increments or when changing contacts

 Register secure transaction posts

-  Up to three posts can be registered within one hour.
-  In the case of different photo from real product, damaged part of the product,
water ingress, scratch, a seller is responsible for any returns or cancellations because the seller didn't describe them. Also, the seller should pay for the shipping cost + return shipping cost.

 Direct transaction registration

 Only 3 times per a day (including secure transaction) can be registered at the time of direct transaction registration.

 Attach and archive detailed photos
(A photo which can cause dispute reason
should be attached necessarily.)

 You should register and keep the photos of the products you are selling, especially the photos that may be the cause of the dispute, such as stabs or scratches, so that you can quickly resolve the disputes. If you do not have the materials which you can prove, you may be disadvantaged.

 Delivery

Preparation

 From the date of deposit until the next business day 21p.m

  Reject sales by force if invoice number is not entered by the next business day    21 p.m.

 Return

authorization

 4 business days from click of return request

If there is a request for a return after prior consultation with the purchaser, the return must be received unless there is a special reason. If you ship a return product without prior agreement, the return process may be delayed.

 If there are no pending requests, the refund will be processed automatically.

 Settlement

 Based on the business day, before 11:30a.m.

If buyers click the purchasing decisions, it'll be sequentially deposited from 16:00 p.m on the same day.

 Only the personal bank account of the account holder which is the same as the seller's ID that is received real name authentication can be deposited.

 In the case of individual businesses and corporations, please contact us

 If buyers click the purchasing decisions before 17:00 on business day, it'll be deposited from next business day from 11:00 to 15:00.

 In case of an account error "Login used transaction - Items which I'm selling -> Click the progress -> Edit account"

 Sale

suspension

 The latest penalty within 30 days is more than three times, sales/purchase are not available.

If you do not enter the invoice number and account information on the site within 1 business day (until 21:00 the next business day), you will be penalized with a sales rejection process
- If a seller cancel or reject the sale due to the seller's own reason after the order has been placed (including bank transfer), a penalty will be given.

 The inquiry about exclusion of penalty is available through the customer center or 1: 1 consultation bulletin before the sale is rejected.(Application is based on Cetizen business hours)

 Division

 Contents

 Remarks

 Purchase items

 Identity verification

 If you transact more than 3 times, you need to be authenticated for the first time.

Authentication by using your own mobile phone or i-pin, When you authenticate yourself, you will be confirmed with the name of the ID you have been authenticated. (Unchangeable)

 Mobile phone contact authentication

 You need reauthorization every three months or when you change your contact information.

 Payment Waiting

 The next business day 15 p.m .

(Saturdays, Sundays and holidays are until the next business day)

  After the virtual account is issued, if you don't deposit by 15:00 on the next business day. You will get a penalty and the purchase will be forcibly denied.

One penalty for buyer when canceling purchase

 Purchasing decisions

 4 business days from delivery date (invoice registration)

 Purchasing decisions by force after 4 business days

After receiving the product, visit a service center or dealership

for inspection.

 Return request

 Only before the expiry date of purchase decision
(In case of return due to a buyer's reason, the buyer should pay for the shipping and return fee. )

 After negotiating with the seller, you can proceed with a return. If you request a one-sided return without consultation, the seller can hold the request.

 The period of return authorization is 4 business days from click of return request

 Receive a refund for seller's return authorization or mandatory return authorization.

 Reject

purchase

 The latest penalty within 30 days is more than three times, sales/purchase are not available.

 One penalty applied to buyer when rejecting purchase

 The inquiry about exclusion of penalty is available through the customer center or 1: 1 consultation bulletin before the sale is rejected.(Application is based on Cetizen business hours)

 Refund account

 Only the personal bank account of the account holder which is the same as the seller's ID that is received real name authentication can be deposited.
(In case of individual business or corporation, please inquire separately.)

In case of an account error "Login used transaction - Items which I'm selling -> Click the progress -> Edit account"

 In case of credit cards will be deauthorized.

 Division

 Contents

 Remarks

 Dispute hold

 You can register only through customer center(wired and bulletin board)

 In case of dispute hold, application will be based on Cetizen business hours.
Sellers and buyers can't do additional sales and purchase.

 Dispute between seller and buyer
You can hold for transaction because of request a return and return authorization.

 Cetizen is not a seller, it's just a company which provides an escrow service that protects the price of goods between sellers and buyers. So we are not responsible for the goods and transaction information. The seller and buyer must resolve these disputes mutually. If a dispute arises during a safe transaction, it is possible to resolve the dispute through the ' E-Commerce Mediation Committee' or 'Korea Consumer Agency.'

  If you request a one-sided return without prior consultation and your return and shipping information are incorrect, the seller can hold the request.

If it is judged that transactions need dispute hold in Cetizen.

 Subjective reason and emotional fight between sellers and buyers, fake reason to interrupt payment are not available.

  If you do not cooperate with the dispute or if we can't reach you, after the application for the dispute hold, Cetizen has an ability of dispute processing.

 In case of dispute hold, sellers and buyers can't do additional and automatic sales or purchase.

 Transactions conducted only for card payment after prior consultation through  off-line, other sites, clubs or cafes, etc.

 Due to suspension of credit card fraud, it's suspected without prior notice. (Hold period up to 7 days)

If buyers know each other

 he transaction can be resolved by documenting the actual transaction.

  In the case of false transactions for cash advance,

 settlement can not be made although the actual transaction is proved by prior negotiated transaction.

 In the case of payment with someone else's credit card (Credit card can not be transferred or rented)

 If the transaction is for cash advance, criminal prosecution is possible.

  Transactions that don't have correct shipping information.

 When caught early credit card fraud: Cancellation of the transaction or sales / buyer warning measures

 Actual transactions by trading multiple items at once. The transaction amount doesn't fit the item.

 Habitual Credit Card Fraud uncovered : Permanent Withdrawal

 Other transactions judged as abnormal transaction transactions by internal standards of Cetizen.

  Transactions that don't have correct shipping information.

 Division

Contents

Remarks

 commission

 5% of transaction amount

 The same applies for credit card / bank transfer

 Sellers pay commission.

 Division

Contents

Remarks

Penalty

The latest penalty within 30 days is more than three times, sales/purchase are not available.

 One penalty will be awarded when rejecting purchase

 Suspension release is released after the first warning day + 30 days

 Penalty can not be excluded after sales / purchase rejection.
It is only possible to process through a customer center (wired and bulletin board) in advance for Cetizen business hours.

 Purchase restrictions

 In the case of more than 10 transactions within the last 60 days, you can't purchase items when the cancellation rate exceeds 50%

 In order to prevent malicious return and direct transaction induction, delayed purchasing decisions.

Prohibit intermediary transaction 

Prohibit selling to other people without holding the items.

 If you request sellers to send the name, contact information, and mail address of the seller except the registered shipping information while purchasing, you might be limited from the use of secondhand transaction or get penalties by being considered as the above behavior. 

 Direct transactions and other site transactions induction

 Write induction posts for other site transactions and direct transactions

Or doing direct transactions through other direct deals sites by doing false returns after a security transaction.

ID Permanent Stop (can not rejoin)

 Acts that require cell phone activation condition, fictitious property or additional amount such as cell phone activation condition, selling fake items, new or number transfer, etc.

 Sale of items that can't be used normally

(Transactions of phone parts, affiliated phone, parts except batteries, overdue phone, damaged phone and label not available in Korea.)

Sales after replacing non-genuine parts such as Chinese case.

(Violation of the Trademarks Law)

 Sale of lost phone (acquired phone)

 Sales of lost phones can be punished

 ID Permanent Stop (can not rejoin)

 Fake invoice

 Disposal authority for fake invoice registration

 For 2days, modification and contact are unavailable, there will be disposal authority or warnings.

Division

Items

Remarks

 Purchasing

decisions

 Based on the business day, before 11:30a.m. If buyers click the purchasing decisions, it'll be  deposited until 16:00 p.m on the same day.

 If the compulsory purchase decision date is Saturdays, Sundays or public holidays , Payment will be requested on the next business day.

 If buyers click the purchasing decisions before 17:00 on business day, it'll be deposited from next business day from 11:00 to 15:00.

 Sales/purchase

Credit card: 5~7 days from the date of the card cancellation request (business days except Saturdays, Sundays, and holidays).

In the case of rejection of Sale and purchase on Sat, Sun, and holidays or approval of return, refund will be requested on the next business day.

 Bank transfer: 1-2 days from the date of refund request
After business day except Saturdays, Sundays, and holidays, deposit to the refund account.

Division

Items

Remarks

 Keep transaction information

 To protect your personal information, we will delete the remaining information after the settlement has been completed.

Minimum items: Contact informations except your ID and email
 (Contact informations  will be discarded after 3 months)